Award Categories

The submission validity period for the following categories is between September 2016-September 2017. The award nomination is open to telecom operators in the MEA region; moreover, vendors who have completed successful projects with the operators can also file in nominations in partnership with the operator. All nominations must be submitted via the website by clicking on “Submit Nominations”. Once you’ve completed the registration process, you will be able to work on your nominations and edit them till the nomination deadline. Entry submissions may be accompanied by supporting documentation, such as testimonials, references, project descriptions, photographs and published articles. These should be collated into a single PDF document no larger than 10MB and submitted with the online nomination. Any additional queries can be sent to commsmeaawards@itp.com

1. MOST INNOVATIVE NEW SERVICE OF THE YEAR 

As competition in the telecom sector grows, operators are increasingly coming to rely on innovative new tariffs, packages, service offerings and applications to attract and retain customers. This award will recognise the operator, vendor or developer that has launched a particularly innovative or successful service or application in the past year. The judging criteria will focus on the success of the service and the level of innovation demonstrated.

2. BUSINESS SERVICE INITIATIVE OF THE YEAR 

With telecom operators increasingly looking to expand their revenues from the enterprise sector, this award recognises the telecom product or service that has made an outstanding contribution to the business sector in the Middle East. The nominations will be judges on the level of innovation demonstrated by the service, and its impact on the end-user’s business.

3. INNOVATIVE SATELLITE SERVICE OF THE YEAR

Satellite communication remains a vital component of the broader telecoms industry, offering voice and data solutions in areas that may fall outside the reach of terrestrial services. The winner in this category will be the operator that has best adapted to market characteristics and  has offered innovative satellite service with commercial success and improvement of lives for customers.

4. BEST CONTENT OFFERING INITIATIVE OF THE YEAR - NEW CATEGORY 

Entertainment is one of the services that features topmost on the customers’ priority list these days. This award seeks to recognise a telecom operator to reward the service provider with the most innovative content strategy. Nominations will need to include evidence of innovative content models and partnerships, innovative packaging and pricing strategies, and of course amazing accessibility and usability.

5. AWARD FOR CONNECTING THE UNCONNECTED

This award seeks to award the service provider that has taken initiatives to connect regions in the Middle East and Africa that remain unconnected or poorly connected.

6. OUTSTANDING CUSTOMER SERVICE AWARD

Excellent customer service underpins the success of telecom operators. The award aims to reward the operator that has managed to provide an outstanding all-round experience for its customers. Nominees will be judged on several grounds, which include evidences that showcase the operators’ proactive customer care strategies, customer care culture in the organisation and most importantly empirical evidence of customer satisfaction achieved by them. Customer testimonials, statistical data, and NPS scores are of utmost importance in this category. To ensure that the people who use the services also get to have their say, nominations and judging for this award will be open to CommsMEA readers as well.

7. INTERNET OF THINGS SOLUTION OF THE YEAR – NEW CATEGORY

With Machine to Machine (M2M) and Internet of Things(IoT) technologies taking an increasingly prominent role in many sectors, including transport and logistics, operators are already profiting from this fast-growing side of the telecommunication industry. Nominees are required to demonstrate how they have utilised IoT to benefit business and/or consumer users, increase revenue-generation, operational efficiency, attraction or retention of customers, and expansion into new markets or verticals.

8. CORPORATE SOCIAL RESPONSIBILITY CAMPAIGN OF THE YEAR 

The region’s operators and vendors invest a significant amount of time, money and effort on CSR campaigns, and this is something that this award aims to recognise. The judging criteria will focus on the scale, scope and impact of the CSR campaign on its target community, and the campaign’s potential to raise brand awareness.

9. MARKETING INITIATIVE OF THE YEAR

As operators outsource more of the technical aspects of their business, so marketing is rising in prominence. This award aims to recognise the operator that has executed the most innovative and effective operator marketing or advertising campaign of the year and demonstrates how that campaign raised brand awareness and delivered positive business outcomes. Judging criteria include the level of innovation and imagination, and the success of the campaign in terms of measurable metrics.

10. NETWORK INFRASTRUCTURE INITIATIVE OF THE YEAR - NEW CATEGORY 
This award will recognise the operator that has enhanced substantially its network during 2016-2017. The size of the contract, the network improvements and the benefits achieved will be part of the judging criteria. Judges will be looking for initiatives like: any recent trials and next-generation mobile network developments that are advancing the progression towards full 5G; or a network transformation project that has actually delivered a significant change in operational excellence.
11. REGULATORY INITIATIVE OF THE YEAR
With the telecoms sector changing rapidly throughout the MEA region, this award aims to recognise the efforts of the regulator that has demonstrated the greatest commitment to developing a healthy, competitive market. The judging criteria will take into account not just the level of competition in a given country, but also the level of improvement that has been delivered in the past year with a particular regulatory initiative .
12. MIDDLE EAST TELECOM OPERATOR OF THE YEAR
This award will recognise one telecom operator in the Middle East that has continued to innovate, develop and improve its mobile services while increasing its penetration rate and improving customer experience. The judging criteria will focus on growth, financials, innovation and quality of service.
13. AFRICAN TELECOM OPERATOR OF THE YEAR
This award will recognise one telecom operator in Africa that has continued to develop, improve and innovate its mobile services while growing its penetration rate and improving customer experience. The judging criteria will focus on growth, financials, innovation and quality of service.
14. TELECOM GROUP OF THE YEAR
This award will be presented to the telco group that has managed to stand out from all the rest, either in a specific field or across a number of disciplines. The judging criteria will focus on numerous aspects of the nominee’s businesses, including growth, financials, innovation and quality of service.
15. SMART CITY INITIATIVE OF THE YEAR – NEW CATEGORY 
The award aims to reward pioneering initiatives in the smart city space. The nominees will have to provide info about a particular smart city project they have completed, along with technologies leveraged, and the KPIs to show that has led to increase in process efficiencies, cost reductions and other improvements for the users and revenues for the operator.

 

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